Customer story

60% less delivery time than estimated on a live ride-dispatch product

How MSApps builds Bedarko for Or HaChochma — the driver app, the dispatcher side and DriverBot — delivered with AutoPilot, MSApps' supervised Claude agents for faster delivery.

60% less time than estimated 80+ tickets in six months

At a glance

Client

Or HaChochma Ltd, the company behind Bedarko, a ride-dispatch product for drivers. Led on the client side by David Sela, Head of Transportation Tech.

Delivered by

MSApps LTD, led by Michal Shatz — a member of the Anthropic Claude Partner Network.

Scope

The Bedarko driver app, its dispatcher side, and DriverBot, the WhatsApp side of the dispatch flow.

Built on

Claude on MSApps' delivery side — AutoPilot, the supervised Claude agents MSApps uses to build and ship Bedarko faster.

The challenge

Bedarko's promise is on its own site: all the rides, in one place.

Keeping that promise takes three products moving together — a driver app, a dispatcher side and DriverBot on the WhatsApp side — and a steady delivery pace across all three.

What MSApps built

✓A driver app built for the road: OTP sign-in, background location, and push notifications with action buttons.

✓A dispatcher side with a direct line: dispatcher screens plus a ride chat between driver and dispatcher, so a ride is discussed on the ride itself instead of in a group thread.

✓A community around the product: a driver forum, a customer-service system and a training centre with 13 videos.

✓Security, kept current: security work ships continuously, through the same ticket flow as every feature.

The outcome

Every ride request now reaches a driver: Bedarko went from a 999+ unhandled ride-request backlog to full capture, with no request dropped.

60% less delivery time against the original estimates, with Claude in the delivery flow.

More than 80 tickets shipped between March and September 2026 — driver app, dispatcher side, chat, forum, support and training.

A direct driver–dispatcher ride chat, from start to done in nine days — August 23 to September 1, 2026.

Every ticket tracked to Done on the client's own board.

Bedarko is live at bedarko.com.

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